Assessor Resource
SIRCPPK205
Assist customers seeking to relieve cough and cold symptoms
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to community pharmacy employees working as pharmacy assistants. Pharmacy assistants work directly with customers, providing information on and supplying Pharmacy Medicines and unscheduled medicine products for cough and cold relief. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.
This unit describes the performance outcomes, skills and knowledge required to provide information to customers on products, services and customer self-care practices for cough and cold conditions; and supply products relevant to their needs.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)